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‘Hard work, no pay; best job I ever had’ says one retiree – plus, Rob Carrick on how to build your own pension

What to do if that financial plan you paid thousands for disappoints

The rise of financial planning done transparently for a flat or hourly fee is one of the most positive developments in the world of money over the past decade. But providing financial plans is a service like accounting or providing legal advice, and sometimes the customer isn’t satisfied with what they get for the $1,500 to $5,000 cost of a plan. What then?

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